We want your shopping experience at Vancouver Tactical Supplies to be a good one and we realise that from time to time, a customer may want to return or exchange an item. We offer a hassle free return and exchange policy, the details of which are listed below. If you are fair and truthful with us, we'll do right by you.
We ask you to please contact us prior to returning any item
Any item may be returned with purchase price refunded in full (less the cost of shipping) within 30 days of purchase.
Items must be returned in new & unused condition and in original undamaged packaging, complete with all tags, labels, instruction sheets or other packaging accessories.
Items returned with damaged or missing packaging accessories or letters of authenticity will be subject to a 20% restocking fee.
Returns from outside of Canada MUST be marked as product return for exchange or refund. Any importation charges levied, will be taken from the refund amount.
Within 30 days, items may be exchanged for different sizes, colours, or styles although an additional shipping charge will apply.
After 30 days, items may not be returned.
Items that are found to be defective may be exchanged within 90 days of purchase.
Damage done to items through negligence, improper use, or normal wear & tear are not eligible for refund or exchange.
Return shipping costs are the responsibility of the returning customer unless the reason for return is due to manufacturing fault or incorrect item shipped.
No returns on Undershorts for hygiene reasons.
No returns on Camouflage Nets.
Mail returns to:
Vancouver Tactical Supplies PO Box 19548 Vancouver BC V5T 4E7 Canada