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Return / Exchange Policy

We want your shopping experience at Vancouver Tactical Supplies to be a good one and we realise that from time to time, a customer may want to return or exchange an item. We offer a hassle free return and exchange policy, the details of which are listed below. If you are fair and truthful with us, we'll do right by you.

  • We ask you to please contact us prior to returning any item
  • Any item may be returned with purchase price refunded in full (less the cost of shipping) within 30 days of purchase.
  • Items must be returned in new & unused condition and in original undamaged packaging, complete with all tags, labels, instruction sheets or other packaging accessories.
  • Items returned with damaged or missing packaging accessories or letters of authenticity will be subject to a 20% restocking fee.
  • Returns from outside of Canada MUST be marked as product return for exchange or refund. Any importation charges levied, will be taken from the refund amount.
  • Within 30 days, items may be exchanged for different sizes, colours, or styles although an additional shipping charge will apply.
  • After 30 days, items may not be returned.
  • Items that are found to be defective may be exchanged within 90 days of purchase.
  • Damage done to items through negligence, improper use, or normal wear & tear are not eligible for refund or exchange.
  • Return shipping costs are the responsibility of the returning customer unless the reason for return is due to manufacturing fault or incorrect item shipped.
  • No returns on Undershorts for hygiene reasons.
  • No returns on Camouflage Nets.
  • Mail returns to:
  • Vancouver Tactical Supplies
    PO Box 19548
    Vancouver BC
    V5T 4E7